Refund Policy for FnaticGG OÜ – Furniture and Home Furnishings Repair Services

At FnaticGG OÜ (17141963), we are dedicated to providing exceptional repair and restoration services for furniture and home furnishings. While we strive to meet or exceed your expectations, we understand that there may be instances where you need to cancel a project or request a refund. This Refund Policy outlines the conditions under which a refund may be issued.

Eligibility for Refund

Refunds may be issued under the following circumstances:

1.1 Cancellation Before Work Begins

If you choose to cancel your order before any repair work has started, you are entitled to a full refund of any payments made.

1.2 After Work Has Commenced

If work has already begun, refunds will be calculated based on the progress of the repair:

  • Partial Completion: If the repair work is partially completed, we may issue a proportional refund based on the work already done. This will be calculated according to the project milestones or deliverables agreed upon in advance.
  • Full Completion: Once the repair work has been fully completed and the furniture or furnishings have been delivered back to you, no refunds will be issued.

1.3 Predefined Service Packages or Non-Customized Services

For repairs provided as part of a predefined service package or for non-customized services (e.g., standard repairs, routine maintenance), refunds are only available if the service has not been initiated. Once the service has been rendered, no refund will be provided.

Non-Refundable Services

The following services are non-refundable:

2.1 Consultation Fees

Fees paid for consultations, assessments, or discovery sessions are non-refundable once the consultation has been completed.

2.2 Deposits

A deposit may be required to secure our repair services. Deposits are non-refundable if the project is canceled after work has started, as they cover the initial time, resources, and preparation allocated to your repair.

2.3 Third-Party Costs

Any third-party expenses incurred on behalf of the client (such as specialized materials, hardware, or shipping fees) are non-refundable once the purchase or arrangement has been made.

Process for Requesting a Refund

3.1 Submitting a Refund Request

To request a refund, please contact us via email at [email protected]. Provide your project details, the reason for your refund request, and any relevant supporting documents.

3.2 Evaluation of Request

Upon receiving your request, we will assess it based on the progress of the repair work and the terms outlined in this policy. We may ask for additional information to process your refund request.

3.3 Refund Approval and Processing

If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued via the same payment method used for the original transaction.

Client Dissatisfaction

4.1 Addressing Concerns

If you are not satisfied with the repair services provided, please contact us within 14 days after the work has been completed. We will work with you to address any concerns and offer revisions as outlined in our Revision Guidelines.

4.2 Post-Revisions Refund Consideration

If, after the revisions, you are still dissatisfied, we may consider issuing a partial refund based on the work completed and the reasons for your dissatisfaction. Refunds will be evaluated on a case-by-case basis.

Force Majeure

Refunds will not be issued for delays or non-delivery caused by unforeseen circumstances beyond our control, including but not limited to natural disasters, technical issues with third-party suppliers, or other events classified as force majeure.

Contact Us

For any questions regarding this Refund Policy or to request a refund, please reach out to us:

Thank you for choosing FnaticGG OÜ for your furniture and home furnishings repair needs. We are committed to providing quality service and ensuring your satisfaction throughout the repair process.