Delivery Policy for FnaticGG OÜ – Furniture and Home Furnishings Repair Services
At FnaticGG OÜ (17141963), we are dedicated to providing efficient, reliable, and high-quality repair services for furniture and home furnishings. This policy outlines the terms and conditions related to the fulfillment and delivery of our services. By engaging with FnaticGG OÜ, you agree to the terms detailed below.
General Provisions
1.1 Scope of Services
FnaticGG OÜ specializes in repairing and restoring a wide range of furniture and home furnishings, including but not limited to:
- Wooden furniture (tables, chairs, cabinets, etc.)
- Upholstered furniture (sofas, armchairs, ottomans, etc.)
- Antique and vintage pieces
- Home decor items (mirrors, frames, lighting fixtures, etc.)
We offer tailored solutions to meet the unique needs of each client, ensuring your furniture and furnishings are restored to their original beauty and functionality.
1.2 Order Placement
Orders for repair services can be placed through our official website or by contacting us directly via email or phone.
1.3 Service Initiation
Work will begin once full payment has been received, unless other payment arrangements have been made and confirmed in writing.
1.4 Service Customization
We provide both predefined service packages and fully customized repair solutions based on your specific needs and the condition of your furniture or furnishings.
Project Deadlines
2.1 Timelines
The time required to complete a repair project depends on the complexity of the work, the scope of repairs, and the timely provision of all necessary details and materials by the client.
2.2 Time Estimates
We will provide an estimated timeline before beginning any work, which will be confirmed with the client. Typically, repairs are completed within 5 to 20 business days, depending on the service’s complexity.
2.3 Adjustments to Deadlines
If there are changes in the project scope or additional requests for modifications, we will work with the client to adjust the deadlines accordingly.
Delivery of Work
3.1 Delivery Method
Once the repair is completed, the final deliverables (e.g., repaired furniture, restoration reports, or relevant documents) will be delivered either:
- In person, for local clients
- Via secure shipping methods for clients outside our immediate area
3.2 Payment Completion
Deliverables will only be provided once full payment has been made and all project stages have been completed to the client’s satisfaction.
3.3 Confirmation of Delivery
Delivery is considered complete when the client has received the repaired furniture or furnishings. Any agreed-upon revisions or additional work will be addressed as part of the original agreement.
Revision Guidelines
4.1 Included Revisions
The service fee covers revisions that fall within the originally defined scope of the repair work. These revisions are included at no additional charge.
4.2 Additional Revisions
Any revisions or modifications beyond the initial scope of the repair will incur additional fees, which will be discussed and agreed upon with the client before proceeding.
Responsibilities
5.1 Our Commitment
FnaticGG OÜ is committed to providing high-quality repairs on time, as long as the client provides all necessary materials, information, and access to the furniture or furnishings in a timely manner.
5.2 External Delays
We are not responsible for delays caused by factors outside our control, such as incomplete information, delayed payments, or issues with third-party suppliers.
Order Cancellations and Refunds
6.1 Cancellations Before Work Begins
If you cancel your order before any repair work has started, you are eligible for a full refund.
6.2 Cancellations After Work Has Started
If the order is canceled after repair work has begun, a partial refund will be provided, based on the proportion of the work completed at the time of cancellation.
Post-Completion Support
7.1 Free Support Period
Following the completion of a repair, FnaticGG OÜ offers 14 days of complimentary support to address any minor issues or adjustments related to the repair.
7.2 Additional Services
Any additional requests for services beyond the original agreement will be discussed separately and charged accordingly.
Contact Us
If you have any questions or concerns regarding your order, delivery, or post-service support, please feel free to contact us:
- Email: [email protected]
- Address: Harju maakond, Kose vald, Kose alevik, Kose alajaam, 75101
Thank you for choosing FnaticGG OÜ for your furniture and home furnishings repair needs. We are committed to delivering exceptional service and ensuring your items are restored to their best possible condition.